Maintenance and Monitoring

Digitechx offers many levels of support and network monitoring, to insure reliability and uninterrupted service. Depending on the level of service and operations, we have a support package for your company. We offer 3 levels of SLA’s from  best efforts to  24/7 network monitoring and mission critical response with  spare management options.

Bronze Maintenance Package

  • Time and material coverage
  • Best effort call outs
  • Response time is based on availability
  • Remote access diagnostics

Silver Maintenance Package

  • Time and material coverage
  • Best effort call outs
  • 48 Hour dispatch
  • Remote access diagnostics
  • Annual maintenance & performance reports
  • Optional spare replacement program

Gold Maintenance Package

  • All Inclusive coverage
  • 24/7 network monitoring
  • Remote access diagnostics
  • 24 Hour dispatch
  • Free software & firmware upgrades
  • Monthly maintenance & performance reports
  • Optional spare replacement program