Digitechx offers many levels of support and network monitoring, to insure reliability and uninterrupted service. Depending on the level of service and operations, we have a support package for your company. We offer 3 levels of SLA’s from best efforts to 24/7 network monitoring and mission critical response with spare management options.
Maintenance and Monitoring
Bronze Maintenance Package
- Time and material coverage
- Best effort call outs
- Response time is based on availability
- Remote access diagnostics
Silver Maintenance Package
- Time and material coverage
- Best effort call outs
- 48 Hour dispatch
- Remote access diagnostics
- Annual maintenance & performance reports
- Optional spare replacement program
Gold Maintenance Package
- All Inclusive coverage
- 24/7 network monitoring
- Remote access diagnostics
- 24 Hour dispatch
- Free software & firmware upgrades
- Monthly maintenance & performance reports
- Optional spare replacement program